If it's not right, We make it right!

We work hard to make sure every customer is happy with the products and services they receive from A Christmas to Remember. All orders go through a full accuracy confirmation and product inspection prior to shipping to ensure our customers receive products that properly represent our ongoing reputation of excellence. If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days of the date received. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Any errors on our end will be immediately corrected with an appropriate resolution. This would include:

  • Incorrect product shipped - The new / appropriate product will be immediately shipped upon return of the previously received item. A Christmas to Remember will pay all return shipping expenses.
  • Damaged product received - The new / replacement product will be immediately shipped upon return of the previously received item. A Christmas to Remember will pay all return shipping expenses.
  • Missing product - The missing product will be immediately shipped upon confirmation of missing product via shipping detail information. A Christmas to Remember will pay all additional shipping expenses for additional shipment of product.

We are happy to work with you in the event you make an error during the order process.

 

Any errors on your end will be immediately addressed per your request. This would include:

  • Incorrect product ordered - We will happily refund your purchase price (shipping not included) or exchange the product purchased in error with the appropriate original product wanted once the returned product is received in the original box and/or packaging with no damage. Any returned product with damages of any kind cannot be accepted. Differences in price will either be credited back to original credit card used or additional amount charged will be discussed with you during the return process prior to replacement product shipping.
  • Unwanted product ordered - We will happily refund your purchase price (shipping not included) back to the original credit card used once the returned product is received and passes a product evaluation for resale. Any returned product with damages of any kind cannot be accepted.
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